Refund Policy
This policy explains when payments to Alios may be refunded.
Legal
Last updated: 29 Jan 2026
1. Subscription Renewals
Subscriptions renew automatically; fees for a started period are non-refundable unless required by law.
2. Cancellations
- You can cancel anytime from settings or via support.
- After cancellation, access continues until period end; no prorated refunds.
3. Trials
Trials are not charged; charges start after trial unless canceled; post-trial charges are non-refundable.
4. Downgrades & Plan Changes
Plan changes usually start next cycle; mid-cycle downgrades are not refunded.
5. Billing Errors
Report billing errors within 15 days; valid errors will be corrected or refunded.
6. Exceptional Refunds
Rare, discretionary refunds/credits may be issued for documented outages over 24h without workaround.
7. Marketplace / Add-ons
Third-party add-ons follow their own refund terms; we are not responsible for them.
8. Chargebacks
Contact us first; unresolved chargebacks may lead to suspension.
9. How to Request
Email support@alios.work with account email, invoice ID, and reason. We aim to respond within 5 business days.
10. Changes to this Policy
We may update this policy; continued use means acceptance.
11. Contact
Questions about refunds: support@alios.work.